EMT Practice Test

1. Question Content...

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Question1: Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

Question2: A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

Question3: The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

Question4: AACC interoperates with which two different Avaya applications? (Choose two.)

Question5: The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

Question6: Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

Question7: An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

Question8: Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

Question9: An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)

Question10: In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

Question11: AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

Question12: A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

Question13: A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

Question14: When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

Question15: When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

Question16: Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

Question17: Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?